EVO Support System
ARCA Yazılım’s AI-Powered Enterprise Operations Platform
26 Modules
One platform for the whole operation — from request management to sales, expenses to performance.
End-to-End Process
From opening a request to approval, from testing to the SLA report, every step is on record.
AI-Powered Assistant
Faster decisions through voice commands, automatic summaries and smart suggestions.
How Do You Work Today?
The daily reality of an operation run on spreadsheets, WhatsApp threads, e-mail chains and paper forms.
Nobody knows what stage a request is at
The customer calls to ask, the consultant digs through e-mails, and no one can give a clear answer.
The leave form was left on a desk and the approval slipped
A paper form waits its turn for a signature, and the employee has no idea whether the leave was approved.
The expense receipt went missing and month-end did not add up
A receipt forgotten in a pocket never made it into the accounts; reconciliation took hours.
Nobody can say who did what when, and reporting takes hours
The manager has to collect information one message at a time on WhatsApp for the weekly report.
The same figure sits differently in three separate spreadsheets
Sales, finance and operations keep the same customer in different files with different numbers.
A customer e-mail went unanswered and never became a request
A request that landed in the inbox waited three days unnoticed because no owner was assigned.
If this sounds familiar, the answer you are looking for is right here.
Your Business’s Next-Generation Command Centre
EVO is an enterprise-grade support and operations management system built by ARCA Yazılım. From the moment a request is opened until it is resolved, every step is tracked, reported and continuously improved. It is not just a ticketing tool; it is your company’s digital memory and the guide to its daily operation.
How Does the System Work?
Request Intake
A request arriving by e-mail or through the panel opens with an automatic tracking number, priority and account.
Assignment and Handling
The request is assigned to a consultant, every activity is recorded, and the SLA clock starts automatically.
Activity and Planning
Work order and workload are planned by drag and drop through the Flow List and Tasks.
Approval and Testing
Effort is approved, the customer tests the change, and the relevant documents are attached to the request.
Resolution and Reporting
The request is closed; SLA reports are analysed and presented to management via Excel/PDF export.
Start the Day Here
The single screen that greets a consultant when the day begins: open requests, urgent conversations, the calendar and planned days, all together.
Welcome back, Aden Soydan
Tuesday, 18 August 2026 · Support Consultant
You have 6 active requests today
Request Statistics
128
Closed
12
Followed
7
Awaiting Reply
Live Conversations & Urgent Requests
Server access problem
Acme A.Ş.
Waiting for a reply for 2 hours
Invoice integration error
Beta Ltd.
Opened 45 min ago
Mobile app login error
Migros Lojistik
Customer wrote a second time
Calendar
Ağustos 2026
Project Meeting
20 August · 14:00
Customer Call
25 August · 10:00
Victory Day
30 August · Public Holiday
Planned Days This Month
9 days
Support Plan
6 days
Project Plan
3 days
Leave Days
1 day
Public Holidays
Upcoming Birthdays
Aren Vural
19 Ağustos
Lina Acar
24 Ağustos
Levin Dinçer
2 Eylül
The Journey of a Support Request
The real flow of a request inside EVO, from e-mail to invoicing, followed through the example of REQ-2137.
E-mail sent
The customer sends their request to destek@evo.com.tr.
REQ-2137 opened
EVO creates the request automatically from the E-mail Requests page.
Classified
Linked to Priority High, Account Acme A.Ş. and Project ERP Integration.
Consultant assigned
Assigned to Aren Vural; an automatic mail notification was sent.
In progress
The status was updated to “Awaiting Consultant Reply”.
Activity logged
Three hours of activity were logged for the API integration tests.
In testing
The change was moved to the test environment and the customer was informed.
Completed
The customer approved it; the billing status became “Invoiced”.
All Requests
See and filter everyone’s requests
Assigned to Me
Requests assigned to me
TALEP-2137
Acme A.Ş.
TALEP-2151
Beta Ltd.
Reported by Me
Requests I opened
TALEP-2098
Delta Corp
TALEP-2160
Acme A.Ş.
Unstarted Requests
Requests nobody has picked up yet
TALEP-2163
Gama Yapı
TALEP-2165
Beta Ltd.
Request Status
Billing Status
Request Type
Request Activities & Approvals
The effort consultants log turns into reports; managers approve or reject it.
Activity Record
To Be InvoicedAPI integration tests completed — end-to-end test scenarios were run for the ERP Integration / API Connection module.
Start Date
18.08.2026 09:00
Tracking No
REQ-2137
Activity Owner
Aren Vural
Requested By
Acme A.Ş.
Project
ERP Integration
Module
Integration
Duration
3h
Billing
To Be Invoiced
Consultants
Accounts
Modules
Promises become measurable
First response and resolution times are measured automatically on every request; breaches show up immediately.
Total Requests
842
SLA Compliance
94.2%
Avg. First Response
0.8h
Target under 1h
Avg. Resolution
18.4h
Breaches
12
Period Trend — SLA Compliance
Priority Breakdown
Team Load — Open Requests per Consultant
SLA Targets
First Response
1h
High Priority
48h
Normal Priority
120h
Low Priority
240h
These are the default targets; SLA targets can also be defined per account.
Tasks: Drag, Drop, Done
Every task is a kanban card; change its status by dragging it, and the team sees each stage instantly.
Drag and drop a card to change its status.
Invoice reconciliation
Backup test
API integration tests
Customer training material
Server maintenance
Quote document revision
Request Tasks
How Is the Daily Flow Entered?
An eight-hour day is entered as three separate pieces; each one joins the flow with its own activity type, description and related account or project.
Today’s Hours Filled
The day is entered in parts that add up to eight hours.
Say it, and EVO does it
Three commands, three results: scheduling a meeting, building the daily flow and reserving a vehicle — each from a single sentence.
From Form to Approval, a Digital Flow
The employee creates the leave request, the manager approves it in seconds, and the entitlement balance stays current at every step.
Employee
Alin Göktürk
Leave Type
Annual Leave
Leave Start
18.08.2026 09:00
Leave End
19.08.2026 18:00
Return to Work
20.08.2026 09:00
Emergency Contact
0532 XXX XX XX
Annual Leave Entitlement
Start Date
03.03.2021
14
Entitlement (days)
6
Used
8
Remaining
The Expense of a Business Trip
A flight ticket bought for a customer visit in Ankara; from entry to scanning the receipt to approval, the whole process finishes in seconds.
Date / Time
18.08.2026 14:30
Account
Acme A.Ş.
Project
ERP Integration
Amount
₺2,450
Description
Istanbul–Ankara flight ticket
fatura_18082026.pdf
Scanning document…
Expense Balances
Real-time balances by approval status.
Approved Total
₺186K
Rejected Total
₺4,200
Unpaid Total
₺22K
Paid Total
₺164K
Total
₺210K
CV Pool: Candidate Management with AI
Every application collects in one pool; consultant matching and AI-assisted form filling speed the hiring process up.
Dora Tekin
Backend Developer
Skills
Pending CV Files
6
Newly uploaded CVs waiting for the AI analysis to finish.
Filling a CV with AI
Upload a PDF/Word CV
Add the candidate’s CV by dragging and dropping it into the system.
AI Analyses It Automatically
The AI scans the text and recognises the fields.
Every Field Fills Itself
Name, contact details, skills and experience are filled in.
Document Management: Revision and Approval Discipline
Every document revision is recorded; critical changes pass through admin approval before they go live.
Leave Procedure
DOC-014
Document Approval List
3
Pending
9
Approved
1
Rejected
Sample Approval Record
Record No
#4482
Operation
Revision Update
Old Value → New Value
v2.0 → v2.1
Requested By
Levin Dinçer
Request Date
13 August 2026
Approval Status
Approved By
Maya Çakır
Approval Date
14 August 2026
Reason for Approval
The annual leave calculation clause was updated following a change in legislation.
Flexible Permissions: Role Creation Wizard
The Role Creation Wizard defines basic details, field-level permissions and an access summary in three steps.
Step 1 · Basic Details
Role Name
Step 3 · Summary
Data scopes are assigned after the role is created, through the Data Scope Template Groups.
Step 2 · Permissions
| Field | Create | Read | Update | Delete |
|---|---|---|---|---|
| Requests | ||||
| Projects | ||||
| Accounts | ||||
| Expenses | ||||
| Leave Forms | ||||
| Reports |
Access Permission Table
Accounts, Projects, Contracts and Purchases in One Place
Business relationships, projects, contracts and purchase requests are managed inside EVO as connected records.
Accounts
Acme A.Ş.
Manufacturing & IndustryBeta Ltd.
IT ServicesDelta Corp
LogisticsProjects
ERP Integration — Acme A.Ş.
Integrating the enterprise ERP system with the accounting module
Cloud Infrastructure Migration — Beta Ltd.
Migrating from on-premise servers to cloud infrastructure
Field Tracking App — Delta Corp
Developing a mobile field tracking app for a logistics fleet
Contracts
SZL-2026-014
ERP Integration
SZL-2026-021
Cloud Infrastructure Migration
Purchase Requests
SAT-0089
Miray AltanRequest for 10 laptops
SAT-0091
Nil ErezRequest for 20 ergonomic office chairs
Customer Calls: Every Detail on Record
Everything discussed on a call, an on-site visit or in a meeting becomes a single call record, with its date, duration, decisions and outcome.
Call Record #GK-2026-0842
Beta Ltd. · Cloud Infrastructure Migration
Call Date
15.08.2026
Duration
45 min
Customer Name
Beta Ltd.
Project
Cloud Infrastructure Migration
Person Met
Kaya Meriç (Procurement Manager)
Phone Number
0532 414 27 61
Consultant Account
ARCA
Consultant
Aden Soydan
Call Topic
Annual licence renewal
Call Decisions
A price revision will be requested
Past Calls
Target Cards and Competencies
Every strategic goal is tied to a target card with its metric, target, actual figure and weight. The score is calculated automatically, and competencies are followed on a separate card.
Target Cards — 2026 Q3
| Strategic Goal | Performance Metric | Unit | Target | Actual | Period | Weight | Score |
|---|---|---|---|---|---|---|---|
| Customer Satisfaction | Avg. Resolution Time | Hours | 24 h | 18.4 h | Monthly | %25 | 92 |
| Sales Growth | Monthly Revenue | TRY | ₺950,000 | ₺1,080,000 | Monthly | %30 | 95 |
| Operational Efficiency | Request Closure Rate | Percent | 90% | 94% | Quarterly | %20 | 88 |
Competencies
Teknik Yetkinlikler
Test Automation
AdvancedWrites end-to-end test scenarios with Selenium and Playwright and integrates them into the CI pipeline.
.NET / C#
AdvancedDelivers end-to-end projects on enterprise API and service architectures.
Angular
IntermediateBuilds mid-sized applications with a module-based architecture and RxJS.
SQL / T-SQL
AdvancedWrites complex queries, tunes performance and builds reporting queries.
SAP Integration
IntermediateHas intermediate hands-on experience with SAP module integration scenarios.
React Native
AdvancedHas end-to-end mobile development experience for both iOS and Android.
Competency review cycle: every six months; the next review is February 2027.
Reports: What a Manager Sees at a Glance
The pulse of the operation is summarised on eight cards. Each card opens its list in one click and exports to PDF or Excel.
Unassigned Requests
14
Awaiting Customer Reply
22
Awaiting Consultant Reply
9
Cancelled Requests
6
Awaiting Effort Approval
11
Leave Days Report
38 days — this month
Flow Reports
97% filled
Transaction Reports
312 records
Every card updates from live data; last refreshed 18.08.2026, 09:12.
The Advantages EVO Delivers
Five core gains that make a concrete difference across the whole operation.
Speed and Efficiency
Requests land in the system instantly and consultants are notified. No request is lost, no process is left hanging.
Customer Satisfaction
Earn trust by answering requests on time, backed by SLA tracking.
Full Transparency
Every request, activity and approval is recorded. Customers and managers can follow the process at any moment.
Strong Permissions
With the role-based CRUD permission wizard, each user reaches only the data they need.
A Paperless Office
Digitalise all your documentation, from leave forms to asset assignment records.
Five points, one outcome: a faster, more reliable, more transparent operation.
Why ARCA - EVO?
Five core capabilities that separate EVO from the general-purpose support tools on the market.
Hybrid Structure
A hybrid architecture that runs not just customer support but internal administrative processes too (Expenses, Leave, CV Pool).
AI Integration
In areas heavy with manual data entry, such as the CV pool, we use AI to bring the error rate down to zero.
Sector Adaptation
Thanks to the module-based structure, you can define SLA targets specific to your project or your accounts.
Advanced Document Approval
Organisational discipline through a document management system with revision tracking and admin approval.
E-mail to Request, Automatically
Incoming e-mails create requests automatically; the customer keeps e-mailing and the system does the rest.
Who Is EVO Ideal For?
If you recognise yourself in one of the profiles below, EVO was designed for exactly your situation.
Software and Technology Firms
Manage customer support requests, activities and SLA compliance professionally.
Consulting Firms
Bring customer calls, project tracking, expenses and invoicing together.
HR and Administrative Departments
Move staff management, leave management, document approvals and asset tracking into a digital environment.
SMEs With Heavy Operations
Get a flexible, growth-ready platform without needing a large enterprise system.
Technical Service Teams
Manage technical requests, effort tracking and customer notifications centrally.
Mobile and Global Vision
Mobile freedom in the field, a flawless enterprise experience worldwide.
Mobile Freedom
With the EVO mobile app on the App Store and Google Play, manage requests, tasks and expenses straight from your pocket.
EVO Mobil
Sahadan bağlan
3 Yeni Bildirim
Talebiniz danışmana atandı
Bugünkü Akış
2 / 8 saat işlendi
Onay Bekleyen Masraf
1 belge yönetici onayında
Her yerde, tek dokunuşla operasyon
Global Standards
With Turkish and English language support, it delivers a flawless experience to both your local teams and your international customers.
Arayüz, bildirimler ve raporlar tek tıkla Türkçe'ye geçer.
ARCA YazılımStart Managing the Future Today
With the EVO Support System, manage your whole operation from a single place — from requests to tasks, daily flow to sales, expenses to performance. At ARCA Yazılım we carry your business into the future with digital.